Privacy Policy

Last updated: [Insert date]

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and interact with our services, including through advertising platforms such as Meta (Facebook and Instagram). Please read this policy carefully.

1. Who We Are

We are a doctor-led health, wellness, and longevity clinic based in the UK ("we", "us", "our"). We are the data controller responsible for your personal data under UK data protection laws.

If you have any questions about this policy or how we handle your data, please contact us at:

Email: [Insert contact email]

2. Information We Collect

We may collect and process the following types of information:

a) Personal Information You Provide

  • Name

  • Email address

  • Phone number

  • Information submitted through contact forms, booking forms, or consultation requests

b) Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on pages

  • Referral source

This information is collected using cookies, pixels, and similar technologies.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Improve website functionality and performance

  • Understand how users interact with our website

  • Measure the effectiveness of our marketing campaigns

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

4. Meta (Facebook & Instagram) Advertising

We use Meta advertising services, including the Meta Pixel, to:

  • Deliver relevant advertisements to users on Facebook and Instagram

  • Measure and analyse the performance of our advertising campaigns

  • Build custom audiences and lookalike audiences for marketing purposes

Meta may collect or receive information from our website and use that information in accordance with its own Data Policy.

This may include:

  • Your interaction with our website

  • IP address

  • Device and browser information

You can manage how Meta uses your data for advertising by adjusting your ad preferences within your Facebook or Instagram account.

For more information, please review Meta’s Privacy Policy.

5. How We Use Your Information

We use your information to:

  • Respond to enquiries and consultation requests

  • Provide and improve our services

  • Communicate with you about appointments or services

  • Run and optimise advertising and marketing campaigns

  • Comply with legal and regulatory obligations

6. Legal Basis for Processing (UK GDPR)

We process your personal data under the following lawful bases:

  • Consent – where you have given clear permission

  • Legitimate interests – for marketing, analytics, and business operations

  • Contractual necessity – to provide services you request

  • Legal obligation – to comply with applicable laws

7. Sharing Your Information

We do not sell your personal data.

We may share your data with trusted third parties, including:

  • Website hosting providers

  • Analytics providers

  • Advertising platforms such as Meta

  • Booking and CRM systems

All third parties are required to handle your data securely and lawfully.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.

10. Your Data Protection Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict processing

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions about this Privacy Policy or how we use your data, please contact via email.

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